Office Policies During COVID-19 Crisis

At McKinney Adult Medicine, your health and safety is our primary concern. We have established enhanced protective procedures to create a safe environment for our patients.

Appointments can be conducted either in the office or by telemedicine, whichever you and your physician feel is safest and most appropriate for you. 


Telemedicine visits can be completed with your cell phone or computer with the use of the camera and microphone.  At this time, most commercial insurance, Medicare and Medicare Advantage Plans are covering your telemedicine visits the same as if you were in the office. 

Sick Visits

All sick visits including suspected COVID-19 visits will be conducted as telemedicine  visits at this time.  People with COVID-19 have reported a wide variety of symptoms ranging from mild symptoms to severe illness.  If you are having symptoms or have had an exposure to someone with COVID-19, you will require a telemedicine visit.  If it is determined that you warrant a COVID-19 test, we have tests available and will arrange that for you. 

In Office Appointments

Routine Follow Up Visits and Physicals

If you prefer to be seen in person at this time, please be aware of the following procedures:

COVID Symptom Screening

In office visits will require a pre-visit screening related to COVID-19 symptoms completed either electronically with your pre-visit questionnaire, or by a member of our staff.

Vaccine Status

If you have been vaccinated for COVID-19, please make our staff aware, and bring your vaccination card to your visit so we can copy it into your health record. 


All patients are required to wear masks in the office at all times (regardless of vaccine status).

Patients Only

Patients are to attend appointments alone, unless a patient needs assistance from a caretaker.

Social Distancing 

Our waiting room is set up with social distancing in mind. We do our best to move patients to isolated exam rooms soon after your arrival

Lab Services

Due to COVID-19, we offer lab services in the office by appointment only. If you are due for labs, you will need to contact the office and schedule a lab appointment.